Shipping policy
Our brand is proudly Australian, but our warehouses are located in Delhi, India. We ship to Australia and India using DHL. Unfortunately, we do not ship to the US or other international destinations.
Domestic Shipping (Australia)
All orders placed on our website are dispatched from our warehouse in Delhi, India. We offer Free Shipping for all Australian orders over $150.
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Orders placed before 1pm Sydney time are dispatched the next business day. Orders placed after 1pm will be dispatched within 2 business days. Same-day delivery is not available.
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Once your order is confirmed, you will receive a confirmation email. If you do not see it in your inbox, please check your spam folder or contact us directly.
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Deliveries are made during standard business hours from Monday to Friday. Orders placed on weekends or public holidays will be processed the following business day.
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After dispatch, you will receive a shipping confirmation email with tracking details.
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Please note that our warehouse's location in Delhi, India, can affect delivery times. During busy periods or within five (5) days of a new collection launch or sale, there may be delays in processing and dispatching orders.
Shipping Methods and Estimated Delivery Times (Australia)
We offer the following shipping methods for domestic orders:
| Courier | Estimated Delivery Times | Cost |
|---|---|---|
| DHL Express | Metro: 5-10 Business Days | $35 |
| Regional: 7-12 Business Days |
Shipping to India
For orders placed on our website and shipped within India, the following applies:
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Orders placed before 1pm Sydney time are dispatched the next business day. Orders placed after 1pm will be dispatched within 2 business days.
-
Once your order is confirmed, you will receive a confirmation email. If you do not see it in your inbox, please check your spam folder or contact us directly.
-
Deliveries are made during standard business hours from Monday to Friday. Orders placed on weekends or public holidays will be processed the following business day.
-
After dispatch, you will receive a shipping confirmation email with tracking details.
-
Please note that delivery times within India may vary depending on the destination.
Shipping Methods and Estimated Delivery Times (India)
| Courier | Estimated Delivery Times | Cost |
|---|---|---|
| DHL Express | 3-7 Business Days | $20 |
Shipping Restrictions
Unfortunately, due to carrier limitations, we cannot ship to certain countries/regions. Please check our website for the most updated list of restricted destinations.
- We do not ship to hotels. Please provide a private address for delivery.
Questions?
If you have any questions or need assistance, please email us at care@sokailife.com.